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                a c c e p t a b l e   u s e

Acceptable Use Policy

Last updated 21 September 2026

This policy applies to everything you do with pylon digital services, and to anyone you let use them. It exists to keep our network, our customers and the wider internet safe. It sits alongside our Terms of Service.

1. Not allowed

Illegal content and activity. Do not use our services to store, publish or distribute anything that is unlawful in Kenya or that breaks the law where you or your users are.

Child sexual abuse material. We have zero tolerance. We will remove it immediately, preserve evidence, and report it to the authorities.

Malware and attacks. Do not host or distribute viruses, ransomware, botnet controllers or exploit kits. Do not run denial-of-service attacks, or take part in them.

Phishing, fraud and impersonation. This includes fake login pages, scam sites, fake M-Pesa or bank pages, and pretending to be another person or company.

Unauthorised access. Do not scan, probe, or attempt to break into systems you do not own or have written permission to test. Do not run open proxies or unmanaged open relays.

Spam. Do not send unsolicited bulk email, SMS or messages, or host sites that advertise through spam. Outbound email on port 25 is opened only on request and must follow good practice (SPF, DKIM, DMARC, working unsubscribe).

Network abuse. Do not spoof IP addresses, hijack or leak BGP routes, or otherwise interfere with the routing, DNS or addressing of the network.

Harassment and hate. Do not use our services to threaten, harass or incite violence against people or groups.

Intellectual property. Do not host material you do not have the right to share, including pirated software and media.

Excessive use. Do not use shared resources in a way that degrades service for others. Sustained heavy use of a shared uplink, for example, may be rate-limited.

2. Your responsibilities

• Keep your systems patched and secured. A compromised machine that attacks others still counts as a breach of this policy.
• Respond promptly when we tell you about a problem.
• Make sure people you let use your services follow these rules too.

3. Reporting abuse

Email abuse@pylondigital.co.ke with the details (URLs, IP addresses, timestamps in EAT, and evidence such as headers or logs). We aim to acknowledge reports within 24 hours. For a child-safety or active-attack report, put "URGENT" in the subject.

4. What we do about it

• Where possible, we contact you first and give a reasonable time to fix the problem.
• If the problem is serious or urgent, we may suspend or disconnect the service immediately.
• We may remove or block content, and terminate repeat or severe offenders without refund of unused service time.
• We co-operate with Kenyan law enforcement and courts, and only disclose customer information when required by valid legal process or where necessary to prevent serious harm.

5. Changes

We may update this policy as new kinds of abuse appear. The current version is always at pylon.digital/aup.